Founder · 2024
AeroChat
AI-first customer service and workflow automation for ecommerce. For one bakery merchant, it handles 87 to 94% of conversations with no person, through festive peaks.
AeroChat answers customers on WhatsApp, Instagram, Messenger, email and web chat. Within three weeks of launch, Google’s AI Overview was citing it alongside Tidio and Intercom.
It’s where I learn what AI actually does with real customers. The principle I build to: the AI decides how to help; the merchant decides what it can promise. Clear rules on commitments are what let you trust the AI with more.