Lead story · AI customer service
The AI decides how to help. You decide what it can promise.
AI can now resolve most customer conversations on its own. What earns a merchant’s trust is clear rules about what it can commit to.
At AeroChat the AI owns the conversation: it understands the customer, picks the resolution path and sees it through, on WhatsApp, Instagram, Messenger, email and web chat.
The merchant’s rules own the commitments: money, dates, promises and when a person steps in. Because those are safe by design, you can hand the AI more of the work, not less.
